Anzen Documentation

Anzen is an integrated platform for IT service management (ITSM), risk management, and compliance. It brings together your asset inventory, ticketing, security controls, and risk reporting into a single workspace — so your team can manage incidents, track controls, and quantify cyber risk without juggling multiple tools.

Core Concepts

Anzen is built around a few key ideas:

• Workspaces — each organisation gets a fully isolated workspace with its own data, users, and configuration. Your data never mixes with another customer's.
• Entities — your organisational hierarchy (offices, departments, teams). Everything in Anzen is scoped to an entity, from assets to permissions.
• Configuration items — the servers, switches, firewalls, and cloud resources you manage. The foundation of your asset inventory.
• Tickets — incidents, problems, and change requests following ITIL-aligned workflows.
• Controls and issues — security controls with test procedures, test history, and automated issue creation when controls fail.
• Risk report — a real-time view of your risk exposure, calculated from active issues and the financial value of affected business processes.

How It Fits Together

The platform is designed so that data flows naturally between modules. A configuration item belongs to an entity and can be linked to business processes, tickets, and controls. When a control test fails, an issue is automatically created. That issue's severity and the financial value of affected business processes determine your risk exposure — visible in real time on the risk report.

Permissions follow the same entity hierarchy. A role scoped to "EU Engineering" automatically applies to all its child entities, so you can delegate access without duplicating configuration.

Two Interfaces

Anzen provides two web interfaces on every workspace:

• Management interface (/management) — the full administration panel for IT and security teams. Manage assets, tickets, controls, risk, users, and billing.
• Service portal (/) — a simplified interface for end-users to submit tickets, track their requests, and view assigned issues.

Browse the Documentation

Use the sidebar to navigate to any topic, or start with these:

• Workspaces — how isolation and workspace setup works.
• Entities — building your organisational structure.
• Tickets (ITSM) — incident, problem, and change management.
• Controls — defining and testing security controls.
• Risk Report — understanding your risk exposure.