Service Portal

What is the Service Portal?

The service portal is a simplified web interface designed for end-users — employees who need to interact with IT and security teams but do not need access to the full management console. It provides a clean, focused experience for submitting requests and tracking their progress.

Access

The service portal is available at the root of your workspace subdomain. If your workspace is acme.anzenplatform.com, the service portal is at the root URL, while the management interface is at acme.anzenplatform.com/management.

What End-Users Can Do

End-users can perform the following actions from the service portal:

• Submit tickets — create new incident or change request tickets.
• Track own tickets — view the status and comment history of tickets they have submitted.
• View assigned issues — see issues assigned to them for remediation.
• Comment on items — add comments to their tickets and assigned issues.
• Manage profile — update their username, password, notification preferences, and enable or disable two-factor authentication.

Designed for Non-IT Staff

The service portal intentionally hides the complexity of the full management interface. End-users do not see the asset inventory, controls, risk reports, user management, or billing settings. The interface is streamlined so that anyone in the organisation can report issues and request changes without needing training on the full platform.

Authentication

The service portal uses the same authentication system as the management interface. Users log in with their email and password, and can optionally use two-factor authentication (TOTP). If the workspace has OIDC/SSO configured, portal users are redirected to the identity provider just like management users.